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Shipping & Returns

Return Policy

You may return new, unopened items within 7 business days of delivery for an
equivalent exchange or store credit less the cost of shipping. We do not refund orders, we do however allow exchanges/credits.   

 

Full refunds are granted only if the item received is the result of our error (you received an incorrect or defective item, etc) and in this event we will also pay shipping costs. You should expect to receive your refund within 14-21 business days of your returned order however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to inspect and process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Yes we offer worldwide shipping. We can ship to virtually any address in the world, however we do not ship Express packages to Po Boxes.
Please allow 48-72 hours for payment processing prior to your order being processed. This time frame is required to ensure payments process without charge backs, return payments, etc. There is an additional mandatory 48hr hold on all orders that have different billing and shipping addresses. Most of our items are specialty made to order and will require an additional 3-7 business days to our regular shipping time.  Please do not order specialty merchandise if items are needed prior to our shipping policy of 10-15 business days. Most items are received before 12 business days however this is not guaranteed.  We ship USPS Priority Mail and you should expect signature confirmation. for orders over $200.00 We encourage you to contact orders@glamourgrunge.com to inquire about your order 24hrs/day 7days a week. We offer a low flat rate of $10.00 for standard shipping within the USA. Additional fees are added for express shipping. Express shipping will not over ride/negate the processing time or change the shipping time frame for specialty, pre-order, or custom items.

 

**Please email: orders@glamourgrunge.com if you have not received your order after 12 business days. 

 

International

 

International shipping fees are available and included at check out.  First class shipping usually takes an average of 3-4 weeks. Glamour Grunge is not liable for individual custom fees, taxes,  charges, holds, or destruction of packages after shipment. Our experienced shipping department mail all packages in an effort to ensure any additional fees imposed by your country will be low. Express International shipping fees are available at check-out. We encourage your to contact orders@glamourgrunge.com for any additional orders or shipping questions. Please see above section as payment processing and etc apply to all orders (domestic & international).